front of house manager,permanent position, starting from 30/11/2011 08:27:52 onwards
Front Office Manager:
Jurys Inns Group Ltd is one of the fastest-growing hotel groups in Europe, with 32 property locations in the UK and Ireland and more to come...
Jurys Inn Milton Keynes
now has an excellent opportunity available for a
FRONT OFFICE MANAGER
to join our Management team.
Purpose:
Responsible for managing all aspects of the Front Office Department’s operational function. Contribute to the profitability of the Hotel by ensuring effective cost controls within the Front Office operation and by promoting Hotel services to guests.
Maintain consistent standards of service, ensuring guest satisfaction while creating a work environment that supports organisational values.
Key Responsibilities:
Manage the Front Office operation, ensuring delivery of exceptional guest service from each area.
Assist with the development and achievement of sales targets in line with annual budget.
Ensure adequate resource planning and effective recruitment of front office team members.
Set and review departmental objectives for the team and provide continuous employee feedback through appraisal process and job chats.
Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
Ensure prompt resolution of customer complaints.
Identify, communicate and action all sales leads.
Maximise sales through up-selling, using incentives and promotions.
Ensure awareness and compliance with all Health & Safety work practices.
Ensure support of the organisational core values at all times.
The ideal candidate for this position:
Must have previous experience in a similar role and demonstrated business / industry awareness.
Must be courteous and focused on providing a consistently high standard of customer service.
Must be standards driven and detail-orientated with the ability to organise and plan ahead.
Must have the ability to lead, multi-task, and make sound decisions in fast-paced environment.
Must have previous experience with Fidelio.
Previous experience with SAP (or with a similar system) is preferred.
Jurys Inn is an equal opportunities employer.
We do not require the use of agencies at this time
Advert number 6136, Job location Buckinghamshire, UNITED KINGDOM
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Jurys Inn Milton Keynes
| Midsummer Boulevard
Milton Keynes MK9 2HP
Buckinghamshire
UNITED KINGDOM
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