receptionist,permanent position, starting from 19/07/2010 17:53:37 onwards
Reservations Agent:
Jurys Inns Group is now inviting applications for
Central Reservation Agents
The reservations agent will work closely with the Team leaders. The successful reservations agent applicant will be required to accurately take and manage all room enquiries for Jurys Inns efficiently and following company standards. This is an exciting and challenging opportunity to operate within a new large department, in a new central reservations office.
The ideal candidate will have:
Experience in a reservations/ call centre or booking environment
Excellent customer care skills
Excellent level of verbal English particularly on the phone
A friendly approachable telephone manner
Willing to work flexible shifts
Good knowledge of Microsoft packages
Ability to handle complaints
Good knowledge of the UK and Ireland Geographically
Experience using a reservations/ booking system
Ability to work in a team Responsibilities will include but are not limited to:
Ensuring all calls are handled politely and efficiently ascertaining and accurately meeting the callers needs
A thorough knowledge and consistent delivery of the brand standards and processes in the department
Promote the properties services to maximise facility usage
Dealing with guest complaints in a friendly and efficient manner
Communicating sales leads to the department manager
Keeping up to date about department, hotel and company activities
Jurys Inns Group Ltd is an equal opportunities employer
We do not require the assistance of agencies at this time
Advert number 4686, Job location West Midlands, UNITED KINGDOM
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Jurys Inn Birmingham
| 245 Broad Street
Birmingham B1 2HQ
West Midlands
UNITED KINGDOM
Client Web Site
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