receptionist,permanent position, starting from 23/01/2012 17:49:17 onwards
Guest Service Staff Reception:
Jurys Inns Group Ltd is one of the fastest-growing hotel groups in Europe, with 32 property locations in the UK and Ireland and more to come...
Jurys Inn Heathrow
now has an excellent opportunity available for an
Guest Service Staff - Reception
to join our Front of House team.
Purpose:
To provide the guest with an efficient and friendly welcome and departure, while ensuring the department operates in an organised manner. Ensure a professional, friendly and courteous service to all guests.
Key Responsibilities:
To be familiar with the day’s business, including arrivals, departures, special requests, etc.
To have thorough understanding of all requirements when checking-in and/or checking-out a guest (confirm booking, length of stay, package etc).
To offer guest services such as wake up call, newspaper, assistance with luggage etc. upon check-in
Communicate hotel services to guests, i.e. opening and closing times and Food & Beverage outlets, advise what amenities are available e.g. bar, dinner, snacks, etc.
Handle all guest enquiries and complaints in a professional manner
Ensure all cash, charge, float and till procedures are carried out in accordance with Company policy.
To assist in the smooth running of the front office desk during your shift.
The ideal candidate for this position:
Must be courteous and focused on providing a consistently high standard of customer service
Must be standards driven and detail-orientated
Must have the ability to multi-task in fast-paced environment
Must be flexible with regards to hours
Must have a good command of the English Language
Must have excellent self-presentation
Should have previous experience in similar role
Should have experience using Opera or similar reservations system
Jurys Inn is an equal opportunities employer
We do not require the use of agencies at this time
Advert number 6186, Job location Greater London, UNITED KINGDOM
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Jurys Inn Heathrow
| Eastern Perimeter Road
Hatton Cross
Hounslow
Heathrow TW6 2SR
Greater London
UNITED KINGDOM
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