head housekeeper,permanent position, starting from 01/11/2011 09:50:07 onwards
Reception Supervisor:
Jurys Inns Group Ltd is one of the fastest-growing hotel groups in Europe, with 30 property locations in the UK and Ireland and more to come...
Jurys Inn Plymouth
now has an excellent opportunity available for a
GSS Reception Supervisor
The ideal candidate will have excellent communication, high standard of customer service, be approachable and able to work well under pressure. Teamwork is essential for this role.
Purpose:
To provide the guest with an efficient and friendly welcome and departure, while ensuring the department operates in an organised manner.
Ensure a professional, friendly and courteous service to all guests.
Train and Coach all members of the hotel reception.
Able to take ownership of the department when the FO manager is not in the hotel.
Key Responsibilities:
To be familiar with the day’s business, including arrivals, departures, special requests, etc.
To have thorough understanding of all requirements when checking-in and/or checking-out a guest (confirm booking, length of stay, package etc).
To offer guest services such as wake up call, newspaper, assistance with luggage etc. upon check-in
Communicate hotel services to guests, i.e. opening and closing times and Food & Beverage outlets, advise what amenities are available e.g. bar, dinner, snacks, etc.
Handle all guest enquiries and complaints in a professional manner
Ensure all cash, charge, float and till procedures are carried out in accordance with Company policy.
To assist in the smooth running of the front office desk during your shift.
Jurys Inn is an Equal Opportunities employer.
We do not require the use of agencies at this time
Advert number 6076, Job location Devon, UNITED KINGDOM
| |